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The World of Work: The Stark Truth About “Returns”

The World of Work: The Stark Truth About “Returns”

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As loyal readers may know, I now spend my days working in the retail business – specifically – in the home improvement retail business, grinding out shifts at one of those big-box stores (the blue one, not the orange one). After finishing out the summer season (affectionately known as the “100 days of hell”) in the Inside Seasonal/Outdoor Power Equipment department, I took a chance at some better hours and less customer interaction by applying to work on the Receiving…

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September at Work: Seasons of Change

September at Work: Seasons of Change

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Halloween is in full swing at the big-box home improvement store (the blue one) where I work as a Customer Service Associate (actually, we’ve had merchandise in for over a month now, but it came out in earnest over the past week).  Yes, in addition to selling my normal inventory of grills, air conditioners, trimmers, and dehumidifiers – I now have to look at pumpkins, goblins and skeletons throughout my shift. If you know anything about me, you probably know…

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The World of Retail: There Are All Kinds of People

The World of Retail: There Are All Kinds of People

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So I’m about a month into my seasonal gig as a Customer Service Associate for a major home improvement chain (the blue one, not the orange one).  To put it bluntly, it has been an interesting few weeks.  Now, I have been around a lot of businesses in my time, and I’d like to think I know a thing or two about customer service (no matter what the product).  For many years, I worked for an entertainment giant that epitomizes…

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